Return and exchange of goods

 

If the reason for the return of the product is inadequate quality, we undertake to replace the product of inadequate quality with a product of adequate quality at our own expense or return the money paid for the product. Inappropriate quality goods are exchanged or returned in accordance with Government Resolution No. 11-06-2001. 697 of the approved Retail Trade Rules. The return of goods of suitable quality is possible only by Government Resolution No. 11-06-2001. 697 in accordance with the approved Retail Trade Rules. In this case, you pay the costs of returning the goods (except for the cases provided for by MB "Devyndarbės").

You can exchange or return products that you are not satisfied with within 14 days if the products meet the following conditions:
- the returned product must be in its original, neat packaging. Note - an opened package is not identified as a violation, if the purpose was to make sure that the item received corresponds to the description given in the online store.;
- the product must be undamaged by the Buyer;
- the product must not have lost its commercial appearance (label intact, not stained, not torn off protective film, etc.) (this point does not apply in the case of returning a defective product);
- the returned product must be of the same configuration as the one received by the Buyer.

Important! When returning a product, you must fill in the Canywhere.LT product return form and send it together with the returned product.

Other return and exchange conditions:

1. The customer is given the opportunity to replace the items transferred to him with other similar items of different dimensions, shape, color, model or completeness or to return the goods he does not like.
2. The Customer can exercise such a right within 14 days from the moment of confirmation of the order. This right of the Customer is associated with the fact that the Customer is dissatisfied with the dimensions, shape, color, model or completeness of the respective goods.
3. Exchange and return of goods are possible only when the goods being exchanged or returned meet the following requirements:
a) were not used;
b) were not damaged;
c) preserved consumer properties of the goods;
d) has not lost its commercial appearance.
4. Changes to the packaging, which are necessary to inspect the product, are not considered essential damage or loss of the product's appearance. In all cases, the goods must be returned in their original packaging.
5. The rules for exchange and return of items (based on the wording of Order No. 4-243 of the Minister of Economy of the Republic of Lithuania dated March 15, 2012) determine the goods that can be returned or exchanged only with the consent of the seller:
a) perfumery, cosmetics and toilet preparations;
b) baby clothes;
c) men's, boys', women's or girls' undershirts, nightgowns, pajamas and similar articles;
(d) bras, corsets and similar articles;
e) printed books, reproductions and other articles of the printing industry;
f) pantyhose, stockings, socks and other similar articles;
g) toys, games, except sports and angling equipment.
6. Items are exchanged or returned after the Customer fills out the specified Canywhere.lt product return or exchange form.
7. In cases where goods are exchanged and a price difference occurs during such exchange, the Customer must pay Canywhere.lt such price difference.
8. In cases where Canywhere.lt does not have items suitable for replacement, the amount paid will be returned to the Customer, excluding the price for delivery.
9. Goods can be exchanged or returned only if they comply with paragraph 3 of this part of the Rules. stipulated requirements.
10. Warranty in case of a factory defect - 2 years.

Methods of returning goods:

If you don't like or don't like the purchased product, you can return it in a convenient way directly to our address:
Pack the returned or exchanged product together with the completed product return-exchange form in a package and send it to the address:
MB "Devendarbės", incl. 304742767
Address: V.Krėvės pr. 48-112, LT-50405 Kaunas
Contact phone number: +370 673 77655

Important! When returning a product, you must fill in the Canywhere.lt product return form and send it together with the returned product.

Refund
The money is transferred to the bank account specified in the return form within 14 days. from the delivery of the returned product to the Canywhere.lt warehouse. If there are any questions regarding compliance with the terms of return or exchange of the product, we will contact you individually.

Important! When returning a product, you must fill in the Canywhere.lt product return form and send it together with the returned product.

Exchange of goods
If you want to change the product, contact us by e-mail: [email protected]

Note! If the goods are exchanged, we will deliver them within 1-3 working days from the delivery of the exchanged goods to the Canywhere.lt warehouse.

THE RETURN AND EXCHANGE FORM CAN BE FOUND HERE

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